Sales & Business Performance
Manage overall performance of 4–5 assigned Hatti Kaapi outlets.
Drive achievement of monthly sales, transaction, average bill value and growth targets.
Analyse daily/weekly/monthly sales and identify gaps and corrective actions.
Develop store-wise action plans to improve revenue and profitability.
Drive promotions, upselling, cross-selling and local store marketing initiatives.
Store Operations
Ensure smooth day-to-day operations across all assigned stores.
Ensure compliance with company SOPs, operational standards and service processes.
Conduct regular store visits and operational audits.
Ensure food quality, beverage consistency, presentation and service standards.
Monitor opening/closing procedures, cash handling, billing and inventory controls.
Ensure equipment is properly maintained and downtime is minimised.
Manpower Management
Plan manpower requirements based on store sales and business volume.
Ensure optimum manpower deployment and control manpower cost.
Monitor attendance, absenteeism,
shift scheduling and productivity.
Coach Store Managers/Unit Heads and build a robust second line.
Identify training needs and coordinate with HR/Training teams.
Control attrition and improve employee engagement.
Cost & Profitability
Monitor store-level food cost, wastage, manpower cost and operating expenses.
Identify prospects for cost reduction without affecting customer experience.
Control food/raw-material wastage and pilferage.
Ensure proper stock rotation, FIFO and inventory accuracy.
Review store profitability and take corrective action for underperforming outlets.
Customer Experience
Maintain high standards of customer service across all stores.
Monitor customer feedback, complaints and online reviews.
Resolve customer complaints quickly and ensure corrective actions.
Drive repeat business and customer loyalty.
Food Safety & Compliance
Ensure compliance with