We are looking for a motivated and customer-focused BPO Executive to join our team. The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls.
Respond to customer queries and resolve complaints professionally.
Provide accurate information about products and services.
Maintain customer records and update details in the system.
Meet daily/weekly performance and quality targets.
Follow company policies and communication standards.
Escalate complex issues to the appropriate team when required.
Required Skills
Valuable communication skills in English, Hindi and/or relevant regional languages.
Basic computer knowledge.
Valuable listening and problem-solving skills.
Ability to work in a team workplace.
Willingness to work in rotational shifts, if required.
Freshers and experienced candidates may apply.