Company Name - Elision Technologies Pvt Ltd.

Job Title: Technical Support Engineer - VoIP / Dialer

Location: Ahmedabad

Experience: 2+ Years

Salary: Up to 7 LPA

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands-on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction.

Key Responsibilities
- Handle client calls, emails, and support requests to resolve technical issues
Configure and provision PBX systems, IP phones, and telecom services for current clients
Manage number porting, follow-up on support tickets, and ensure timely issue resolution
Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues
Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches




Coordinate remote installation and setup of Internet and VoIP services with on-site technicians
Install, maintain, and upgrade IP camera software and related applications
Follow SOPs, create proper documentation, and escalate unresolved issues when required
Perform daily system monitoring, backup checks, and antivirus management
Work closely with internal technical teams to ensure smooth operations and service delivery

Required Skills
- Hands-on experience with Asterisk, VICIdial, and GoAuto Dial platforms
Robust knowledge of VoIP troubleshooting and telecom support processes
Experience in IP Phone configuration and PBX setup
Positive understanding of Linux environments including CentOS administration
Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts
Ability to troubleshoot SIP, Dialer, and connectivity-related issues
Strong organizational, analytical, and problem-solving skills
Self-motivated with the ability to work

📌 Technical Support Engineer Ahmedabad
🏢 Elision TechnoLab
📍 Ahmedabad