Department: Debt Management / Collections
Employment Type: Full time
Experience: 2- 5 Years
Qualification: Any Graduate
Job Summary
We are looking for an experienced Field Debt Manager to manage and drive the performance of a team of Field Executives responsible for the recovery of overdue amounts.
The role involves planning and executing field collection strategies, monitoring team performance, ensuring effective customer follow-ups, and maintaining compliance with fair collection practices and applicable legal guidelines.
Roles & Responsibilities
Manage and lead a team of ground-level Field Executives for effective recovery of overdue amounts through planned customer visits.
Plan and execute field collection activities to achieve monthly recovery targets.
Guide, motivate, and monitor the field team to improve productivity and collection performance.
Oversee daily activities of Field Executives, including performance tracking, customer visits, and timely follow-ups.
Personally monitor and conduct visits for high-value and critical accounts wherever required.
Improve customer contactability through effective follow-up and field strategies.
Guide the team in skip tracing, loss prevention, foreclosure, and other recovery-related activities, wherever applicable.
Ensure all collection activities are carried out in accordance with the code of conduct, SOPs, and applicable legal guidelines.
Monitor team attendance and ensure participation in regular meetings, training sessions, and performance reviews.
Identify accounts requiring legal action and ensure the appropriate process is followed.
Ensure timely and accurate updating of customer/account feedback and collection status.
Conduct regular reviews and audits of collection cases to identify gaps and improve recovery effectiveness.
Prepare and present weekly updates/summaries for high-value and critical accounts.
Conduct daily team huddles/stand-ups and ensure effec