Here's a tighter version:

Manager, COE (Process, People & Org Effectiveness)

Founder's Office | Mumbai (in-office)

About Pepper

Pepper is building an Agentic AI SEO Platform - combining strategy, content, technology, and AI to drive measurable organic growth for customers.

The Role

We're hiring a Manager to make the business run the way it's designed to run - reporting to the Director, Strategy & Operations, in a small, senior Founder's Office team. This is a diagnostics-and-fix team, not a reporting function. You'll be measured on outcomes: processes that get followed, reviews that close their actions, new joiners who become productive quick.

What You'll Own
The operating rulebook
how work flows from signed contract to delivery, review, and renewal; kept current and actually used.
Adoption
a named owner on every account, active follow-up, clear escalation, rapid response.
Review cadence
data-driven agendas, every item closed with an owner and date.
Reporting cycle
accurate, on-time, defensible numbers across teams.
Onboarding & enablement




role-based training and certification for client-facing hires.
People performance
current goals, review rhythm, explicit next steps (retrain/improve/grow).
Culture & recognition
across client-facing teams.
Org diagnostics
identifying structural (not individual) failure points and driving the fix.
Hiring quality
jointly with TA, for client-facing roles.
Business strategy mechanics
shared with the other two Managers: pricing, resourcing, margin, and delivery data.

What We're Looking For
4–7 years in operations, program management, consulting, or a founder's office - with a track record of running cross-team cadences without direct authority.
Extroverted, organized, and comfortable driving people, not just plans.
Able to push back
this is the defining trait. You hold senior stakeholders accountable, directly.
Analytically sharp - able to interrogate and defend numbers you didn't

📌 Manager Coe, Project Management Mumbai
🏢 Pepper
📍 Mumbai