Grant Thornton Bharat LLP is hiring for Customer Support Manager / Client Success Manager and Assistant Manager USA roles for one of our premium clients.
Location: Manyata Tech Park, Bangalore
Work Mode: Hybrid
Working Days: 5 Days a Week
Shift: 2:00 PM – 11:00 PM
Both-Side Cab Facility Available
Experience: 5–10 Years
Immediate Joiners Preferred
What We Are Looking For
We are looking for professionals who thrive in client-facing settings and have the confidence to handle critical situations in real time.
Ability to provide on-the-spot resolutions during client calls
Strong experience handling customer escalations and stakeholder discussions
Excellent presence of mind and problem-solving skills
Ability to quickly identify root causes and coordinate with internal teams for resolution
Solid client communication, expectation management, and relationship-building skills
Comfortable engaging with senior stakeholders including CEOs, CFOs, and CXOs
Role Overview
70% Client Management
Manage USA-based client accounts and serve as the primary point of contact
Build strong client relationships and drive customer satisfaction
Handle escalations, issue resolution, and service excellence initiatives
Conduct regular client reviews and stakeholder discussions
30% Upselling & Cross-Selling
Identify opportunities to expand existing accounts
Drive product adoption and account growth
Collaborate with internal teams to maximize customer value
Preferred Background
Customer Success / Client Success / Account Management
USA Client Management Experience
Escalation Management & Service Delivery
Stakeholder & Relationship Management
Aviation, Hospitality, or Food Industry Experience Preferred
Ideal Candidate
A skilled who can confidently manage client calls, resolve business-critical issues, maintain composure under pressure, and build long-term trusted relationships with enterprise customers.
Interested candidates can share their updated CV at:
Brinti.Cha