Portfolio Monitoring: Monitor daily overdue payments, analyze early warning signs (SMA accounts), and track early-to-late stage defaults.
Debtor Engagement: Contact delinquent borrowers via phone, field visits, and formal notices to assess repayment intent and capability.
Negotiation & Resolution: Work out feasible payment plans, loan restructuring, or settlements within approved authorization limits.
Field Visits & Asset Tracing: Conduct in office visits to residences and businesses; trace absconding or non-responsive borrowers.
Legal Coordination: Coordinate with internal legal teams and external counsel for issuing legal notices, filing recovery lawsuits, or executing asset repossessions/SARFAESI actions.
Compliance & Ethics: Ensure strictly ethical recovery practices in accordance with regulatory bodies (e.g., RBI guidelines, fair practice codes).
Reporting: Maintain detailed contact logs, update CRM systems, and prepare regular recovery progress reports for upper managemen