Role & responsibilities
To collect and retain postpaid customers in our network post Suspension across LOB's thereby lesser Churn and Bad debts.
To ensure cost of collections is well managed within the AOP budget
To manage day to day field operations through airtel partner teams across Pan India with the team of 6 Field collection managers handling multiple circles/states
To increase width and depth of geographical coverage through partner team and thereby improving collections and win back.
To ensure device recovery done through partner team for Fiber, Airfiber and IPTV are achieved with optimal cost for all not retained customers
Rituals of field collection mgrs to be followed Meticulously without any deviations on field operations
To ensure strict governance and build guard rails for continuous process improvement
To ensure and implement Digital ways of working by partner team through Airtel works.
High level of Cross functional engagement with cooperative approach coupled with VOC for design and strengthen existing process.




Monthly twice market visit to be planned and share Visit report with observations & customer voice.
Preparation and validation of Monthly performance and Timely Payouts to partners based on Commission payout policy.
Publishing monthly Performance scorecards for his team and partner team members.
To provide unpaid customer voices on 100% allocated suspended customer post visiting premises.
To be a problem solver rather than highlighting problems.
To be positive in analytics, data inference and presentation skills is a must.
Should have work experience in the field of collections, handling larger teams and Partner mgmt. in his previous portfolios.

Preferred candidate profile
The candidate should have at least 7 years of relevant experience and be capable of managing collections operations across Pan India.
Experience in churn management and customer retention is essential.
The candidate should have managed a

📌 Collection Head Delhi (India)
🏢 Airtel
📍 India