The role holder would be responsible for understanding the GST policy/processes related to Services which include GST Common Portal (Core Services-Registration, Returns, Payment Back End Services- IGST settlement and others), Value Added Services, Tax Payer Profiling Utility and providing inputs (business requirements) to the Technology team for system implementation/upgradation.
Key Responsibilities

Stakeholder Relationship Management
Stakeholders Identification
Identify the pool of external stakeholders, comprising of Senior Officials of the different tax administrations/ competent authorities to be collaborated with for adoption of GSTN services (i.e. Core and Cafeteria/Value Added)

Collaborate with the pool of internal stakeholders.
Stakeholder Need Identification and Relationship Management
Develop effective processes and mechanisms for understanding and capturing the needs of stakeholders from Services.
Build relationships, liaison and conduct discussions with Officials of different tax administrations/ competent authorities,



to proactively understand their needs and expectations from GSTN Services (i.e. Core and Value Added).

Feedback Gathering and Grievance Redressal
Review the requirements of stakeholders on an ongoing basis by collecting feedback in a process oriented and structured manner.
Identify the common trends in requirements and grievances; Ensure resolution of the same in a timely manner.

Operations
Work on following areas after understanding the requirements related to the specific area assigned
GST Common Portal (Core Services) i.e. Registration, Returns and Payment.
Value Added Services i.e. state specific set of services, Reports/ MIS for each of the functionality modules (registration, tax payment and returns) etc.

Back End Services (IGST settlement and Others).
Ensure alignment of finalized GSTN applications and services with the stakeholders? needs.
Obtain inputs from the sub function heads (i.e. Core Services,

📌 Manager Services New Delhi
🏢 Goods and Services Tax Network (GSTN)
📍 New Delhi