Customer Service Executive Haidarabad (Hyderabad)

Customer Service Executive Haidarabad (Hyderabad)

28 Aug
|
Aditya Birla Insulators
|
Hyderabad

28 Aug

Aditya Birla Insulators

Hyderabad

Job Summary

Responsible for day to day operational, ficial, commercial administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines.
Job Context and Major Challenges

Job Context:Responsible for day to day operational, ficial, commercial administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines

Job Challenges: Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal un unpredictable spike in volumes with limited or no system validations.

Maintaining confidentiality of information and documentation despite lack of infrastructure and support

Operating multiple systems (in excess of 15) despite server band width and connectivity issues

Handling Sales behaviour effectively in order to ensure compliance to internal and external guidelines
Key Result Areas
Execute ficial processes timely with 100% accuracy
Provide commercial support
A. 1.



Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process.
A. 2. Detection of Fake note to avoid operational loss
A. 3. Cheque Dishonour Management.
A. 4. Protected custody of both sets of Secure and cash box Keys and one set of office keys.
A. 5. Timely reconciliation of assets of the branch.
A. 6. Ensure genuineness of petty cash spends, timely raising and recording.
B. 1. Identify local vendors and facilitate their registration as per procurement guidelines.
B. 2. Procurement of vendor bills, establishing genuineness and timely payment as per agreement.
B. 3. Encourage NEFT registrations of vendors.
B. 4. Support lease agreement registration and renewal process.
B. 5. Recent branch set up coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch
KRA10 Execute
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📌 Customer Service Executive Haidarabad (Hyderabad)
🏢 Aditya Birla Insulators
📍 Hyderabad

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