This role will be responsible for supporting execution of the NAB Assist retail collections strategy and decision analytics.
Experience
Experience of 2+ years in delivering credit risk/collections strategies
Project management experience
Experience in implementing Learning & Development best practices
Ability to use analytics to develop and prove out strategic concepts
Python, SQL, SAS, PowerBI, Tableau or similar analytical and visualization tools
Tertiary qualifications are not essential but any qualification and experience in Banking and Finance and Collections / Strategy and Decisioning would be highly regarded
Key tasks, accountabilities and challenges of this role
Leading portfolio analysis, monitoring and creation of collections strategies for retail and business lending products
Ensuring the effectiveness of those strategies,
proposing champion/challenger and monitoring outcomes to promote strategy effectively and on-going uplift to drive high intensity and early engagement with customers, while continuing to transform NAB Assist into a best practice collections and hardship function.
Ensuring NAB is compliant with obligations under the NCC, Debt Collection Guidelines and Banking Code of Practice from a customer contact perspective.
Supporting generation of reporting and insights.
Providing content to assist NAB Assist leaders presenting at stakeholder forums on performance metrics and key insights.
Essential Capabilities
Decisioning Analytics
SQL
SAS / Python
Power BI / Tableau
Problem Solving
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Associate Gurugram (India)
🏢 National Australia Bank (NAB)
📍 India
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