Job Title: International Voice process
Requirements
Qualification: Any Graduate
Experience: 1 - 3 Years
Location: Mumbai
Mode of Work: WFO
Mode of Interview: Virtual
Mode of Hire: Permanent
Must Have Skills
International Voice process
Inbound and outbound calls
US Process
BPO
Roles and Responsibilities
Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information
Handle customer complaint and escalations by providing explanations and taking necessary steps
Follow the defined standard operating procedure and guidelines to provide accurate information to the callers
Find alternate solutions by researching and exploring information using available resources
Identify and escalating unresolved issues and keeping supervisors in loop
Maintaining call logs with adequate details of the call and the caller
Ability to work on data for various reporting and analysis
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📌 Customer Service Professional Mumbai
🏢 Black And White Business Solutions
📍 Mumbai
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