We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow solutions across the enterprise. The architect will ensure the platform is scalable, secure, high-performing, and aligned with business goals while following ServiceNow best practices.

Role & Responsibilities
Design end-to-end ServiceNow architecture across modules such as ITSM, ITOM, ITBM/SPM, HRSD, CSM, and custom applications
Define platform standards, data models, integrations, and governance frameworks
Ensure solutions are scalable, maintainable, and aligned with ServiceNow best practices
Act as the technical authority for all ServiceNow implementations
Guide developers and administrators on design patterns, scripting, and configuration
Review and approve solution designs, customizations, and integrations
Translate business requirements into technical architecture and solution designs
Lead complex implementations, upgrades, and migrations
Oversee integrations with third-party systems using REST, SOAP, MID Server, and APIs




Enforce configuration vs. customization decisions
Ensure adherence to security, compliance, and performance standards
Define upgrade, release, and deployment strategies
Partner with business leaders, product owners, and IT teams
Present architectural decisions and trade-offs to technical and non-technical audiences
Mentor internal teams and provide technical leadership

Required Skills and Qualifications
10+ years of ServiceNow experience with architect-level responsibilities
Robust expertise in ITSM (mandatory); experience with ITOM, HRSD, CSM, or SPM preferred
Deep knowledge of ServiceNow data model & CMDB
Glide scripting (JavaScript)
Flow Designer & IntegrationHub
ACLs, security, and performance optimization
Experience with integrations (REST, SOAP, LDAP, SSO, MID Server)

Preferred Skills
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Spec

📌 Servicenow Architect Hyderabad
🏢 Qentelli
📍 Hyderabad