Job Summary

We are looking for an experienced Manager CRM to lead customer relationship and post-sales activities for high-rise residential projects. The candidate will be responsible for managing the CRM team, customer experience, grievance resolution, possession, and handover activities while coordinating with various internal departments.

Key Responsibilities
Lead and manage the CRM department for high-rise residential projects.
Manage the complete customer journey from booking to possession and handover.
Develop and implement effective CRM processes, SOPs, and customer service standards.
Handle critical customer complaints, escalations, and complex issues.
Coordinate with Sales, Projects, Finance, Legal, Engineering, and Handover teams for timely resolution of customer concerns.
Oversee customer communication regarding construction progress, payment schedules, documentation, possession, and handover.
Monitor and ensure timely closure of customer complaints and service requests.
Lead possession and handover activities, including snagging, documentation,



and customer walkthroughs.
Monitor customer satisfaction and implement initiatives to improve the overall customer experience.
Prepare and review CRM MIS, dashboards, ageing reports, complaint reports, and management reports.
Set team targets, monitor performance, and conduct regular performance reviews.
Train, mentor, and develop CRM executives and team members.
Maintain robust relationships with customers and key stakeholders.
Identify recurring customer issues and work with management to implement corrective actions.
Ensure compliance with company policies, project commitments, and applicable regulatory requirements.

Candidate Requirements
Minimum 5 years of relevant experience, preferably 710 years for a Manager-level role.
Robust experience in CRM/Customer Relations within the real estate or construction industry.
High-rise residential project experience is mandatory/pre

📌 Walk In Customer Relationship Management Manager Hyderabad
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