International Customer Service Executive – Voice Process

Hiring For: Leading MNC
Job Location: Mansarovar, Jaipur
CTC Offered: ₹25,000 – ₹32,000 + Performance Incentives + Travel Allowance / Cab Facility
Shift: Rotational Shifts, including Night Shifts
Working Pattern: 5.5 Days per Week

Job Overview

An excellent opportunity for candidates looking to build their career in international customer service. You will be responsible for handling voice-based interactions with customers from the US, understanding their requirements, and ensuring their concerns are resolved effectively.

Key Duties
Respond to and manage incoming customer calls.
Support customers with queries involving orders, payments, billing, returns, accounts, and products.
Understand the nature of customer issues and provide accurate resolutions.
Enter and maintain customer interaction details in the company’s system.
Work according to defined quality, compliance, and productivity standards.
Maintain a polite, skilled, and solution-oriented approach during customer interactions.





Candidate Profile
Open to both graduates and undergraduates from any stream.
6 months or more of International Voice Process experience will be an advantage.
Freshers with strong English-speaking abilities can also be considered.
Excellent verbal communication and interpersonal skills are essential.
Must be comfortable working rotational shifts, including night shifts.
Willingness to work on rotational weekly offs is required.
Candidates who can join immediately will be preferred.

Hiring Stages
HR Discussion
Operations Round

Advantages
Performance-based incentive structure.
PF, ESI, and applicable statutory advantages.
Professional development and internal growth opportunities.
Opportunity to gain experience handling international customers.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:
Commuter assistance
Flexible schedule
Food provided
Health insurance
Life insurance

📌 Customer Service Officer Jaipur
🏢 Magpie
📍 Jaipur