Position Details
Job Title: Associate Manager
Grade: 2B
Function: Order to Cash (O2C) Operations
Experience: 58 years in O2C / Accounts Receivable / Collections
Shift: 6:00 PM – 3:00 AM IST
Location: Bangalore
Work Mode: Remote
Notice Period: Immediate joiners preferred
Office Visit: Quarterly; travel expenses to be borne by the employee

Key Responsibilities
Oversee end-to-end O2C activities, including credit checks, invoicing, collections, cash application, and dispute resolution.
Manage AR aging and drive timely collections to meet business targets.
Review credit limits and support credit risk assessments.
Coordinate with Sales, Customer Service, Supply Chain, Finance, and customers to resolve billing and payment issues.
Ensure accurate application of customer payments and timely clearing of unapplied cash.
Guide and mentor O2C team members to achieve performance targets.
Act as a key point of contact for internal stakeholders and handle escalations effectively.
Maintain robust customer relationships and support issue resolution.




Identify opportunities for process improvement, automation, and operational efficiency.
Ensure compliance with internal controls, audit requirements, and company policies.
Support month-end and year-end O2C close activities.
Prepare and review O2C performance metrics, including DSO, aging, and collection efficiency.
Provide root cause analysis and insights on delays, disputes, and variances.
Prepare and support regular MIS reports and management dashboards.

Required Qualifications & Skills
Bachelor’s degree in finance, Accounting, or a related field.
5–8 years of relevant experience in Order to Cash, Accounts Receivable, Credit Control, or Collections.
Solid understanding of end-to-end O2C processes.
Experience working with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.
Robust stakeholder management, analytical, and problem-solving skills.
Experience handling e

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