Job Purpose

Plan, execute, install, maintain & ensure high up time of all PCs, Laptops, Servers, Printers, Scanners, Video Conferencing equipment, LAN / WAN and installed software.

Enforce compliance adherence w.r.t IT / Info security processes & policies.

Job Context & Major Challenges

Job Context:

IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.

Major Challenges
Managing high uptime of WAN link thru service provider for which dependency is with third party
Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem
Controlling unauthorised software installations
Induce user to adopt best IT practices & work in secured manner link

KRA 1: IT Infrastructure Planning & Operations Management

Supporting Actions:
Implement preventive maintenance schedules to ensure optimum performance of IT infrastructure.
Ensure closure of IT service requests within agreed SLAs.




Coordinate with internal teams and external vendors to maintain IT system availability.
Maintain and update the Information Asset Register.
Support physical verification of IT assets in coordination with Accounts.
Generate MIS reports and support budget preparation.
Assist in capacity planning and resource optimization.
Support cost control initiatives and WCM implementation activities.

KRA 2: Hardware, Software, Network & Application Support

Supporting Actions:
Monitor SCCM, antivirus status, network performance, and service calls on a daily basis.
Administer servers, databases, and business applications.
Ensure timely maintenance of in-house software and hardware systems.
Maintain 100% backup and restoration readiness for critical data.
Regularly update and maintain the local intranet portal.
Coordinate with AMC vendors to ensure maximum uptime of IT assets.
Ensure software license compli

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