To log on by time & individual code in the respective counter
To check the ticket rolls & printers for functionality
To enter the ticket roll number in the register
To check the log book for previous entries, comments, instructions & notes written by other associates or B.O. supervisor
To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions
To issue tickets against the net booking printout
To check for any block booking from the Marketing Department & accounting for the same
To offer seat selection to the patrons as the case may be
To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)
To account for tele-bookings. The tickets are to be collected 45 minutes before the show
To account for complementary tickets and offer charges
To redeem Home Delivery voucher at the counter
To refund money with prior permission from the manager in case of cancellation of any show
To make entries if any in the log book at the end of the shift/while shifting the counter
To submit day’s collection to Accounts Dept. along with denomination of notes
To maintain cleanliness & hygiene In the serving area & shelves
To greet the customers well & offer them friendly & satisfying services
To guide the customers & provide them with the needed information
To check the log book for any comments, instructions & notes mentioned in the previous day/shift
To check the freshness of food
To replace the food if customer is not satisfied
To enter customer complaints & other details in the log book & bring them to supervisor’s notice
To display & arrange snacks as per FIFO (First in First Out) method
To maintain the GRN (Goods Receipt Note)
To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of opening & closing the counter
To record shortages if any & getting them settled from the vendors
To get the spoilt