Responsibilities
Establish and direct the quality assurance (QA) activities
Manage effective day-to-day operations of the QA function through monitoring and recommending methods to enhance productivity to meet targeted man hours and quality levels Identify and manage QA data technologies to maintain the integrity and accuracy.
Ensure high quality, timely, and accurate credentialing QA processes and implement process standardization
Manage departmental human resources, including application training, performance evaluations, coaching/counseling, and terminations
Maintain departmental policies and procedures
Assure staff are thoroughly trained on an ongoing basis
Support functions of RCPS fiscal responsibility, including budget creation and management
Screens, tests, counsels, and recommend employees for participation in internal or external educational and training programs.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
Adheres to and supports organizational IT&S; standards, policies, and procedures.
Adheres to Code of Conduct.
Performs other duties as assigned.
Education & Experience
Bachelor's degree or equivalent in a related discipline with 15+ years of experience.
Five years' experience in this field required.
At least three years in management preferred in quality assurance area.
Must Have Skills
Leadership and people management skills (Experience of managing a team size of 40+)
Client services experience
Ability to give transparent instructions and expectations
Provide constructive actionable feedback
Ability to tailor communication to given audience
Ability to handle conflict calmly and professionally
Championing a culture of continuous improvement by identifying prospects to enhance quality systems, processes, and operational performance
Encourage collaboration and teamwork
Demonstrated ability to establish, monitor, and achieve departmental KPIs through effective perform