About the role

You'll be a first point of contact for parents, students and school admin staff calling in with questions or issues everything from admission enquiries to ERP login problems. It's a role that touches every division we run, so you'll learn the whole business quick.
Key Responsibilities
Handle inbound calls and enquiries across admissions, ERP support and general questions
Log and track every interaction accurately in our CRM
Provide basic remote IT troubleshooting, escalating complex issues to engineering
Work rotating shifts to help cover 24 7 support
Requirements
Clear spoken and written English (and Telugu/Hindi a solid plus)
Comfortable with computers, CRMs and picking up recent software quickly
Patient, clear communicator under pressure
Prior call center or customer support experience is a plus, not required

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📌 Customer Support Executive Hyderabad
🏢 K-Innovative hub
📍 Hyderabad