About Quiklee

Quiklee is a quick-growing quick-commerce and delivery company focused on providing customers with a seamless, reliable, and convenient shopping experience.

We are looking for a Customer Support Executive who will be responsible for assisting customers, resolving queries and complaints, and ensuring a high-quality customer experience.

Key Responsibilities
Handle customer queries and complaints through calls, chats, WhatsApp, and other support channels.
Understand customer concerns and provide accurate and timely resolutions.
Coordinate with Store, Operations, Delivery, and Control Tower teams to resolve customer issues.
Track and follow up on open complaints until closure.
Handle issues related to orders, delays, cancellations, refunds, payments, missing items, and delivery concerns.
Maintain accurate records of customer interactions and complaints.
Identify recurring customer issues and highlight them to the concerned team.
Ensure all customer interactions are handled professionally and within defined TATs.




Escalate critical or unresolved issues to the appropriate team.
Follow company SOPs and customer-service guidelines.
Maintain a customer-first approach while balancing company policies and operational constraints.
Prepare basic reports on customer complaints, resolutions, and pending issues.

Requirements
0–2 years of experience in Customer Support, Customer Service, BPO, Operations, E-commerce, Quick Commerce, or a similar role.
Freshers with excellent communication skills are welcome to apply.
Strong verbal and written communication skills.
Proficiency in English and Hindi; Telugu will be an added advantage.
Valuable problem-solving and interpersonal skills.
Ability to remain calm and professional while handling difficult customers.
Basic knowledge of MS Excel/Google Sheets.
Comfortable working in a fast-paced setting and rotational shifts.
Robust attention to detail and follow-up skills.
Willingness

📌 Customer Support Representative Khairtabad
🏢 Quiklee
📍 Khairtabad