Job Summary

The Assistant Manager, RCM Global QA performs internal quality assessments and SLA reviews on processes performed by international vendors and supports the Global Quality Team to ensure compliance with operational standards and policies in accordance to the vendor contract agreement. Global Quality and SLA reviews are communicated to the Global Operations Manager and Director to improve accuracy and efficiency in workflow production.
Responsibilities
Provides support for all quality reviews and assessments of revenue cycle processes performed by international vendors
Ensures accuracy of assessments and operations in the Global QA Tool
Assists in ensuring vendors adhere to process and procedure
Assesses quality and operational metrics of the Global Quality Assurance Team
Review and trend account issues related to quality and SLA compliance to provide feedback to Global Operations Manager
Provides operational support to the Global Operations Manager
Educates recent team members on vendor quality processes




Demonstrates and applies expert level of knowledge of revenue cycle processes and concepts
Maintains up-to-date knowledge of the business processes assigned to the international vendors
Ensures protected, ergonomic and confidentiality compliant practices are being followed within the work setting
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Education & Experience
High school diploma or GED required.
Associate's degree in business administration or completion of secretarial program preferred.
10+ years' experience required; Revenue Cycle/SSC experience preferred; preferred HCA-based system experience.
Must Have Skills
Strong knowledge of hospital revenue cycle
People Management, team leadership
Communicates clearly and concisely, verbally and in writing
Top 3 Key Responsibility Area / Key Performance Indicator
Knowledge, Skills, Abilities, Behaviors
Technical Expertise - strong knowl

📌 Assistant Manager Hyderabad
🏢 HCA Healthcare UK
📍 Hyderabad