Sales & Service Engineer – Chennai

Job Location: Chennai, Tamil Nadu
Job Type: Full-time

Job Summary

We are looking for a Sales & Service Engineer to handle both technical service activities and sales/business development for heavy machinery and equipment. The role involves customer visits, machine commissioning, troubleshooting, sales development, demonstrations, and after-sales support.

Key ResponsibilitiesService & Technical Support
Conduct PDI and commissioning of recent machines.
Perform regular machine inspections and update HMR records.
Diagnose mechanical, hydraulic, and electrical issues.
Carry out preventive maintenance, scheduled servicing, and breakdown repairs.
Repair, replace, and calibrate machine components.
Provide on-site technical assistance and machine operation guidance.
Prepare service reports, job cards, and warranty documentation.
Record parts used, labour time, and diagnostic activities.
Update service records through CRM/apps.
Identify spare parts requirements and coordinate with the concerned team.





Sales & Business Development
Identify and develop recent business prospects in the assigned territory.
Achieve monthly and annual sales targets.
Conduct market research and track customer and competitor activities.
Prepare and deliver product presentations and technical demonstrations.
Build relationships with contractors, builders, fleet owners, rental companies, and government institutions.
Provide product information, pricing, and quotations.
Handle customer queries, negotiate commercial terms, and close sales.
Recommend suitable machines based on customer applications and site conditions.
Coordinate machine demonstrations, trials, and technical evaluations.

Customer & After-Sales Support
Coordinate with service, finance, and parts teams for smooth customer support.
Prepare sales reports, forecasts, and update CRM systems.
Maintain regular customer follow-ups and ensure customer satisfaction.
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📌 Sales & Service Engineer – Chennai (India)
🏢 Infinity Crest Group Private
📍 India