Job Purpose: Monitoring providing actionable insights, accessing the quality performance of the contact center executives who deal with our existing potential customer.
Responsibilities
Monitor inbound and outbound call responses to assess associates demeanor
Participate in design of call monitoring formats and quality standards.
Ensure compliance with the company's quality systems
Familiarity with CRM Systems
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📌 Team Member Social Media Mumbai
🏢 Aditya Birla Insulators
📍 Mumbai
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