Role Overview

The Community Manager will own end-to-end engagement for a dedicated language community on

Tamasha.live, acting as the single point of contact (POC) for both users and hosts within that community.

The role is responsible for building a secure, active, and responsive community by resolving doubts and

queries from users and hosts alike, fostering engagement, and surfacing sentiment and issues to internal

stakeholders.

Key Responsibilities
Act as the dedicated POC for both users and hosts in the assigned language community.
Respond to doubts, queries, and complaints from users and hosts in a timely, accurate, and

empathetic manner.
Monitor community conversations to identify recurring issues, sentiment shifts, and emerging trends

among both users and hosts.
Escalate unresolved or high-priority issues (user- or host-side) to the appropriate internal teams

(Support, Product, Tech) and follow up to closure.
Build rapport and trust with users and hosts to drive engagement, retention, and a positive

experience on both sides.




Support hosts with onboarding queries, platform features, earnings/payout doubts, and content or

conduct guidelines.
Maintain query/response logs for both user and host queries, and share periodic reports on volumes,

turnaround time, and common issue themes.
Ensure all communication is in line with brand tone, community guidelines, and language/cultural

nuances.
Support the rollout of recent features, announcements, and campaigns within the community, ensuring

both users and hosts are well-informed.
Flag policy violations, spam, or inappropriate behavior from users or hosts and take/support

moderation actions as per guidelines.
Collaborate with other language-community managers and cross-functional teams to share learnings

and best practices.

Requirements
Native or fluent proficiency in the assigned language, both written and verbal, along with working

proficiency in English/Hindi.
Prior experience in

📌 Community Manager Hsr Layout
🏢 Tamasha.live
📍 HSR Layout