Educational QualificationRole & responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer inquiries regarding solar products and services.
Generate and qualify leads for the sales team.
Schedule site visits, installations, and service appointments.
Resolve customer complaints and escalate complex issues to the concerned team.
Maintain accurate customer records in the CRM system.
Follow up with customers to ensure timely resolution of queries.
Coordinate with Sales, Service, and Operations teams for issue resolution.
Achieve individual productivity and quality targets.
Ensure adherence to organizational processes and customer service standards.

Preferred candidate profile
Excellent verbal communication skills.
Robust customer service orientation.
Active listening and problem-solving abilities.
Basic computer knowledge and proficiency in MS Office.
Ability to work in rotational shifts, if required.
Positive interpersonal and multitasking skills.
Experience in using Leadsquare

Educational Qualification
Graduate in any discipline.
Candidates with relevant Call Center/BPO experience will be preferred.

📌 Walk In Solar Sales Advisor Gurugram
🏢 Livpure
📍 Gurugram