We are looking for a Junior CRM Executive to support the CRM team in managing customer interactions, documentation, payment follow-ups, sales coordination, and post-sales activities for our real estate projects.
The ideal candidate should be organised, detail-oriented, customer-focused, and comfortable working with Excel, CRM software, and basic ERP systems.
Key Responsibilities
Customer Relationship Management
Handle day-to-day communication with customers through calls, emails and WhatsApp.
Respond to customer queries and coordinate with relevant internal departments for resolution.
Maintain accurate and updated customer records in the CRM system.
Ensure timely follow-up on pending customer requirements and requests.
Maintain proper records of customer interactions and commitments.
Booking & Documentation
Assist in processing current bookings and customer documentation.
Verify basic customer documents and coordinate for missing documents.
Maintain booking forms, KYC documents, agreements and other customer records.
Coordinate with the Sales, Legal and Documentation teams for execution of agreements and related documents.
Track the status of documentation and ensure timely completion.
Payment & Collection Coordination
Monitor customer payment schedules and outstanding amounts.
Coordinate with customers regarding upcoming and overdue payments.
Share payment reminders and follow up for collections as instructed.
Update customer payment details in the CRM.
Coordinate with the Accounts team for payment confirmation and reconciliation.
Assist in resolving customer ledger/payment-related queries.
CRM & Data Management
Enter and update customer, booki