Role & responsibilities
Manage the complete day-to-day operations of the restaurant and caf.
Lead, supervise, and motivate the hospitality and service team.
Ensure excellent guest service and customer satisfaction.
Handle guest feedback and complaints professionally.
Ensure compliance with company SOPs and service standards.
Monitor staff grooming, punctuality, attendance, discipline, and performance.
Prepare and manage staff duties and shift schedules.

Preferred candidate profile
37+ years of relevant restaurant, caf, hotel, or hospitality experience
Previous experience in a supervisory or managerial position.
Excellent communication and interpersonal skills.
Solid leadership and team-management abilities.
Professional personality and grooming.
Strong understanding of restaurant and caf operations.
Excellent customer-service orientation.
Ability to handle pressure and make sound decisions.
Robust problem-solving and conflict-management skills.
High level of ownership, discipline, and accountability.
Flexibility to work shifts, weekends, and holidays according to business requirements.

Perks and advantages

Free meal

📌 Cafe And Operation Manager New Delhi
🏢 IK Hospitality Concepts
📍 New Delhi