We are hiring for an exciting prospect in Service Assurance / Submarine Network Operations.

Experience: 04 Years
Qualification: Graduate

Work Environment: 24x7 Operations

Key Skills:
Service Assurance
Submarine NOC
Cable Landing Station Operations
Submarine Cable Repair
Technical Support
DWDM
SDH

Role & Responsibilities:
Monitor and manage customer issues in a high-availability 24x7 setting.
Take ownership of customer queries and provide timely resolutions.
Troubleshoot and diagnose network/system-related issues.
Coordinate with internal technical teams for resolution and escalation.
Follow standard escalation procedures for unresolved issues.




Ensure SLA adherence and proactively monitor service performance.
Maintain awareness of the latest technologies in the networking domain.
Demonstrate robust problem-solving and customer service skills.

Ideal candidates: Candidates with exposure to Service Assurance, NOC Operations, Submarine Cable Networks, Cable Landing Station Operations, DWDM, SDH or Technical Support are encouraged to apply.

If your profile matches the above requirements and you are interested in this prospect, please share your updated resume.

Apply Now

📌 Customer Service Service Assurance Submarine Noc Dwdm Sdh Mumbai
🏢 Tata Communications
📍 Mumbai