Key Responsibilities
Solution Design Implementation
Design, configure, and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, Analyze.
Map business requirements to standard S/4HANA Service capabilities including service orders, service contracts, quotations, spare parts logistics, resource planning, billing, and analytics.
Support service-related innovations from the latest S/4HANA PCE releases (e.g., service team determination, advanced execution, Fiori apps, AI-powered service intelligence).
SAP S/4HANA Private Edition Responsibilities
Understand shared responsibility model between the customer and SAP Enterprise Cloud Services in S/4HANA PCE.
Coordinate with SAP for system-level tasks (infrastructure, backups, upgrades) and perform customer-side functional tasks (configuration, testing, business process governance).
Work within frameworks defined by SAPs Roles and Responsibilities documentation for PCE environments.
Service Order Contract Management




Configure and support service contracts, billing plans, and recurring service processes.
Enable resource-related billing, time and material processes, and fixed-price scenarios.
Implement current features such as copying from service contract templates and mass contract changes as introduced in recent releases.
Service Planning, Execution Logistics
Set up and optimize workforce planning, scheduling, and dispatching functions.
Configure plant and storage location fields in service transactions and support multi-plant/multi-location service scenarios.
Integrate service transactions with procurement, inventory, shipping, maintenance orders, and follow-on logistics.
Data Migration, Testing Integration
Lead preparation and validation of service master data, contract data, and open service orders.
Utilize migration cockpit objects, including current transition tools for service contracts.
Coordi

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