Given your work experience, we believe it would be a outstanding prospect for you to progress in your career at Capgemini.

Q2R HR Helpdesk

Location: Chennai

Experience: 9 - 12 Years

Job Description:
Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
Interface with clients regarding specific job orders, issues, improvements, escalations, etc
Responsible for generating, maintaining and managing robust relationships with the client and fulfilling client HR ops needs within minimal time
Able to handle daily activities which include client handling, escalations, deliveries
Identifying and leading process improvements
Responsible for teams performance and growth
Responsible for ensuring up to date process documentation, change management and process & audit compliance




Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions
Manage the client engagement.
Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
Provide clarification of HR policies and procedures
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
Organize knowledge sharing sessions both within the team and cross teams
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
Liaison with third parties, vendors and multiple stake holde

📌 Hr Helpdesk Bengaluru
🏢 Capgemini
📍 Bengaluru