Role & responsibilities

Key Responsibilities
Manage and maintain the company's CRM database and customer records.
Develop and maintain robust relationships with existing and prospective customers.
Generate current sales leads through calls, emails, referrals, networking, digital channels, and other sources.
Follow up on leads, enquiries, quotations, and prospective customers.
Achieve monthly, quarterly, and annual sales targets.
Prepare quotations, proposals, and sales presentations.
Negotiate pricing and commercial terms with customers within company guidelines.
Convert leads into sales and maintain a healthy sales pipeline.
Monitor customer feedback, complaints, and service issues and coordinate with relevant departments for resolution.




Conduct regular customer follow-ups to improve retention and repeat business.
Analyze CRM data, sales reports, conversion rates, and customer trends.
Prepare daily, weekly, and monthly sales/CRM reports for management.
Coordinate with Accounts, Operations, Marketing, and Customer Service teams.
Identify prospects for upselling and cross-selling.
Track competitor activities, market trends, and customer requirements.
Ensure accurate and timely updating of all sales activities in the CRM system.
Build long-term customer relationships and improve customer loyalty.

📌 Crm Cum Sales Manager Patna
🏢 Sagar Ghar Sansar & & Aryavrat Global VenturesGroup
📍 Patna