We are seeking a proactive and customer-focused Receptionist/Telecaller to join our healthcare team. The role involves engaging with patients/customers over the phone, providing accurate information about healthcare services, scheduling appointments, and ensuring excellent communication. The ideal candidate should have strong English communication skills (both written and verbal) and a patient-friendly approach.
Key Responsibilities
Make outbound calls to patients/customers to share information about healthcare services, packages, or wellness programs.
Handle inbound inquiries and provide clear, accurate information.
Schedule, confirm, and follow up on patient appointments.
Maintain updated patient/customer records in the system.
Support front office/clinic staff by coordinating telephonic communication.
Ensure a polite, empathetic, and professional tone in all conversations.
Meet daily/weekly/monthly targets for calls and conversions.
Qualifications & Requirements
Minimum PUC (Pre-University Course) qualification.
Age between 20 – 35 years.
Solid English communication skills (written & verbal).
Basic computer knowledge (MS Office, CRM/EMR software preferred).
Prior experience in telecalling, healthcare customer support, or hospital call center will be an added advantage.
Ability to work with patience, empathy, and attention to detail.