DESCRIPTION:
The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced setting, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.
Key job responsibilities
Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in secure and productive assignments
Coordinate the accommodation process and provide end-to-end case management
Collaborate with Stakeholders to determine and finalize accommodation approval/denials
Collaborate with leave of absence case managers
Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
Direct employees to the appropriate resource for answers
Maintain a case load of up to 120 cases.
Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
Maintain system records to ensure accurate and timely information/documentation
Provide training for employees, managers, HR and others in DLS
Adhere to internal SLAs and quality standards
Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Advantages, team members and other departments/systems as appropriate
Participate in other activities and projects within the DLS program
Maintain regular, reliable and timely attendance
Perform other duties as assigned
Ability to travel as appropriate (up to 25% of the time)