Strategic Development and Implementation:
Develop and implement strategies to grow the customer base and drive sales and traffic, leveraging CRM.
Lead and manage the development of annual and seasonal plans to achieve program and business goals.
Create and manage the customer contact strategy, executing marketing strategies to achieve business goals.

Customer/ Associate Relations and Query Resolution:
Resolve Associate queries within the targeted turnaround time (TAT)
Create SOPs for processes

Database Management:
Implement best practices for database management, measurement, evaluation, data capture, and maintenance of all CRM activities.
Execute and maintain all documents from booking to possession/registration.

Cross-Channel Collaboration:




Manage interactions with cross-channel partners related to CRM and Sales.

Customer Engagement and Retention:
Oversee consumer marketing campaigns to increase revenue per active consumer, boost multi-channel visits, and reduce churn.
Form alliances to generate recent customers and enhance engagement.

Pay: ₹400,000.00 - ₹600,000.00 per year

Advantages:
Food provided
Health insurance
Leave encashment
Life insurance
Provident Fund

Experience:
Customer relationship management: 5 years (preferred)
Customer support: 5 years (preferred)

Work Location: In person

📌 Sr Crm Executive Visakhapatnam
🏢 Bbg India Developers
📍 Visakhapatnam