Greetings from EWarriors Tech Solutions. We are hiring for the following position:
Role: Technical Support Executive
Experience: 3+ Years
Location: Bangalore (Onsite)
Notice: Immediate Joiners / Less than 15 Days
Key Responsibilities:
Storage Support:
Monitor and support enterprise storage systems (SAN/NAS).
Perform basic provisioning (LUNs, volumes, snapshots).
Handle storage alerts, capacity monitoring, and performance issues.
Assist in storage migrations and upgrades under senior guidance.
Backup & Recovery:
Monitor backup jobs and ensure successful completion.
Troubleshoot failed backups and restore requests.
Perform file-level and VM-level restore operations.
Maintain backup schedules and retention policies.
Virtualization Support:
Support virtualized settings including VM provisioning.
Monitor VM performance, CPU, memory, and disk usage.
Assist in VM snapshots, cloning, and migrations.
Work with virtualization teams during incidents and maintenance windows.
Incident & Ticket Management:
Handle incidents,
service requests, and change requests via ITSM tools.
Perform root cause analysis for recurring issues.
Escalate complex issues to L3 teams/vendors.
Maintain documentation, SOPs, and knowledge base articles.
Required Skills & Technologies
Storage
Basic knowledge of SAN/NAS concepts
Experience with any of the following:
Dell EMC
NetApp
HPE
Virtualization
Experience with:
VMware (ESXi, vCenter)
Basic understanding of Hyper-V or other virtualization platforms is a plus
Operating Systems & Tools:
Basic administration of Windows / Linux servers
Familiarity with ITSM tools like ServiceNow, Remedy, or similar
Understanding of networking basics (IP, DNS, VLANs)
Pay: ₹800,000.00 per year
Perks:
Health insurance
Paid sick time
Provident Fund