Job Summary:
Key Responsibilities:
Understand client requirements and translate them into actionable tasks for internal teams.
Build and maintain long-term client relationships.
Provide regular project updates and ensure client satisfaction.
Coordinate with recruitment, sales, and operations teams to meet client expectations.
Handle client queries, concerns, and escalations professionally.
Schedule meetings and prepare meeting notes and follow-up actions.
Track project progress and ensure deadlines are met.
Maintain CRM records and client documentation.
Identify prospects for business growth and upselling existing clients.
Required Skills:
Excellent verbal and written English communication skills.
Robust interpersonal and relationship management skills.
Experience handling US clients or international customers.
Good negotiation and problem-solving abilities.
Proficiency in MS Office and CRM tools.
Ability to work in US business hours or rotational shifts.
Strong organizational and multitasking skills.
Pay: ₹15,000.00 - ₹30,000.00 per month
Perks:
Health insurance
Provident Fund
Experience:
US Client Handling: 1 year (preferred)