Customer Support Executive

Job Title: Customer Support Executive

Job Type: Full-time
Location: Nagpur

Full Job Description

Key Responsibilities
Resolve customer complaints and provide appropriate solutions within the agreed timelines.
Maintain a skilled, courteous, and customer-first approach during every interaction.
Accurately record customer interactions, feedback, and service requests in the system.
Follow up with customers to ensure complete issue resolution and satisfaction.
Escalate complex issues to the appropriate department when required.
Maintain knowledge of company products, services, and policies.
Meet individual and team performance targets, including quality and productivity metrics.
Collaborate with internal teams to improve customer service processes.
Ensure compliance with company policies and data confidentiality standards.

Requirements:
Excellent verbal and written communication skills.
Strong problem-solving and active listening skills.
Good interpersonal and customer service skills.
Ability to multitask and work in a quick-paced workplace.
Willingness to work in shifts, if required.

Work Location: In person

📌 Customer Support Executive Nagpur
🏢 SHUL Ventures
📍 Nagpur