Key Responsibilities
Handle inbound and outbound calls related to coworking space enquiries.
Generate leads through telecalling and follow up with potential clients.
Schedule site visits and coordinate with the Sales team.
Maintain and update customer information in the CRM system.
Follow up regularly with prospects to maximise conversions.
Address customer queries regarding workspace availability, pricing, amenities, and membership plans.
Build and maintain solid relationships with clients to ensure customer satisfaction.
Coordinate with the Operations team to ensure smooth onboarding of current clients.
Prepare daily, weekly, and monthly call and lead status reports.
Assist in customer retention by maintaining regular communication with existing clients.
Ensure all customer interactions are recorded accurately in the CRM.