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Job Description: Salesforce Support Engineer (Junior)

Job Title: Junior Salesforce Support Engineer

Total Openings: 6

Experience Required: 2 - 3 Years

Compensation / CTC: ₹6,000,000 / 6 LPA

Role Type: Full time
Role Overview
Key Responsibilities
Incident & Request Management
Monitor, triage, and resolve incoming Salesforce user requests, system incidents, and service tickets.
Ensure strict adherence to Service Level Agreements (SLAs) for response and resolution times.
Perform Root Cause Analysis (RCA) on recurring technical issues and document long-term resolutions.
Platform Administration & Configuration
Handle user administration, including user onboarding/offboarding, role hierarchies, profiles, and permission sets.
Configure and maintain validation rules, field updates, object definitions, and custom workflows.
Generate and manage custom reports and interactive dashboards for operational visibility.
Use Data Loader for bulk data imports, updates, and maintenance tasks.




Service Cloud & Integration Support
Support core Service Cloud processes, including case management, queues, auto-response rules, and escalation paths.
Basic troubleshooting of Apex code, SOQL queries, and Lightning components.
Monitor and assist with standard API integrations, system interfaces, and data sync workflows.
Stakeholder & Process Management
Coordinate with business stakeholders to clarify ticket requirements and report progress.
Support standard Change Management procedures for deployments and system enhancements.
Required Skills & Qualifications
Salesforce Core Capabilities
Salesforce Administration: Hands-on experience managing user access, profiles, roles, and sharing rules.
Service Cloud: Practical experience configuring and supporting Service Cloud features.
Data Management: Proficiency with Salesforce Data Loader and data manipulation tools.
Declarative Tools:

📌 Salesforce Support Engineer Jaipur
🏢 R.V SOLUTION
📍 Jaipur