Communicate effectively with international customers across different regions, ensuring skilled and timely resolution of concerns.
Work cross-functionally as needed to obtain resolution & customer satisfaction.
Handle high-cost order queries separately and consider high-value, VIP customers.
Report process issues, identify trends, and recommend improvements.
Prepare data for most customer queries to develop and maintain FAQs.
Act as the primary point of contact for internal teams regarding customized product feasibility and production-related queries.
Review customer customization requests and provide guidance on product, design, printing, material, sizing, and production feasibility.
Coordinate with Design, Production, and Product teams to determine whether customer requirements can be fulfilled within production capabilities.
Recommend alternative solutions, materials, or design modifications when requested specifications are not feasible
Support resolution of production-related escalations impacting order processing, quality, or delivery timelines.




Maintain and update internal documentation related to customization guidelines, production capabilities, and product limitations.

What we require (Desired Skills and abilities)

Skills:Proven experience effectively assisting customers in an international customer service or contact centre environment.
Excellent verbal and written English communication skills with the ability to interact professionally with international customers.
Solid knowledge of customized products, design processes, printing, and production workflows.
Advanced conflict resolution capabilities.
Must be detail-oriented, extremely organized, and possess robust communication, presentation, and excellent customer and internal relationship management skills.
Strong analytical thinking and problem-solving skills.
Ability to assess product, design, and production feasibility and provide explicit recommendations.
Foste

📌 Escalation Specialist Gandhinagar
🏢 Group Bayport
📍 Gandhinagar