Job Title: Customer Care Executive (Telecalling)

Location: [ Aluva ]
Employment Type: Full time

Job Summary

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer inquiries and resolve issues promptly.
Explain products and services clearly to customers.
Follow up with customers regarding inquiries, appointments, and feedback.
Maintain accurate records of customer interactions in the system.
Escalate complex issues to the appropriate department when required.
Meet daily and monthly call handling and customer satisfaction targets.
Ensure a positive customer experience during every interaction.

Required Skills & Qualifications
Excellent verbal communication skills in Malayalam, English, and Hindi (mandatory).
Strong interpersonal and customer service skills.
Good listening and problem-solving abilities.
Basic computer knowledge and familiarity with MS Office or CRM software.




Ability to multitask and work in a fast-paced environment.
Positive attitude and professional telephone etiquette.

Eligibility
Minimum qualification: Plus Two (12th Pass) / Any Graduate.
Previous experience in telecalling, customer support, or customer service is preferred but not mandatory.
Freshers with excellent communication skills are encouraged to apply.

What We Offer
Market-competitive salary.
Performance-based incentives.
Training and career growth opportunities.
Friendly and supportive work workplace.

Languages Required (mandatory):
Malayalam
English
Hindi

Pay: ₹10,000.00 - ₹15,000.00 per month

Education:
Diploma (preferred)

Language:
English (required)
Hindi (required)

Location:
Aluva, Kerala (Aluva) (required)

Work Location: In person

📌 Customer Care Executive Aluva
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📍 Aluva