Shift Incharge - NBDO:
Job Title

Sr. Operations Staff

Function

Branch Operations

Reporting to

RSP/NBDO Coordinator
Purpose

Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers
Key Responsibilities

Responsibilities

Operational
Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
Monitor daily loads and plan delivery and pick-up schedules accordingly
Ensure protected, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
Ensure protected handling of all shipments and report any damaged cases to the origin/ hub
Oversee adherence to the operational workflows and standard operating procedures (SOPs)




Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs/MPCs, etc. in line with the training programmes designed centrally

People
Provide direction, guidance and support to employees to help them discharge their duties effectively
Monitor the performance of the team on a continuous basis to identify key performers
Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
Ensure that the Service Centre is adequately staffed as per the manpower requirements
Ensure high level of employee engagement and retention of key performers
Key Result Ar

📌 Senior Territory Service Representative Gandhidham
🏢 Dhl
📍 Gandhidham