Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive advantages and opportunities.
About the Platform

This role supports Contact Center as a Service (CCaaS) — a cloud-native, AI-driven customer experience platform delivering omnichannel customer engagement, intelligent routing, conversational AI, workforce optimization, analytics, and agent desktop capabilities. The platform follows an Agile/Scrum delivery model, with quick-paced delivery, frequent releases, and CI/CD deployment pipelines.
About the Role

This role focuses heavily on validating real-world customer journeys, multi-system integrations,



omnichannel workflows, backend processing, APIs, data consistency, and enterprise-scale business scenarios within a cloud-based contact center platform.
Responsibilities
Design and execute comprehensive Functional, System, Integration, and End-to-End test scenarios for complex contact center workflows.
Identify intermittent, concurrency, resiliency, and workflow integration defects.
Perform deep integration testing across APIs, microservices, databases, event streams, backend services, and third-party systems.
Drive critical-thinking-based testing by identifying risk areas, unusual user behaviors, negative scenarios, and high-impact business failure points.
Design extensive test permutations and combinations across configurations, workflows, user roles, deployments, and data variations.
Perform backend validation using SQL/NoSQL databases and log analysis to validate data integrity and transaction

📌 Senior Qa Engineer Pune (India)
🏢 BETSOL
📍 India