Key Responsibilities
Respond to guest inquiries and provide accurate information about room availability, rates, packages, and hotel facilities.
Enter, update, modify, and cancel reservations accurately in the hotel reservation/PMS system.
Coordinate with the Front Office and Sales teams regarding bookings and special guest requirements.
Follow up on booking confirmations, payments, vouchers, and guest details.
Monitor room inventory and ensure proper availability across booking channels.
Handle guest queries and complaints professionally and provide timely resolutions.
Maintain daily reservation reports and other required records.
Requirements:
Experience in hotel reservations or Front Office will be preferred.
Knowledge of PMS/Hotel Software and OTA portals.
Positive communication skills in English and Hindi.
Basic knowledge of MS Office, especially Excel.
Customer-focused, well-organized, and able to work in a quick-paced workplace.