Appointment Setting
Qualify leads and schedule appointments for the sales team.
Follow up with prospects to confirm appointments and reduce no-shows.
Maintain and update customer information in the CRM system.
Coordinate calendars and manage scheduling conflicts.
Track appointment metrics and provide regular reports.
Administrative Support
Maintain accurate records, databases, and filing systems.
Prepare reports, documents, and presentations as needed.
Assist with data entry and document management.
Coordinate meetings and internal communications.
Support office operations and administrative projects.
Qualifications
Previous experience in appointment setting, customer service, sales support, or administration preferred.
Excellent English verbal and written communication skills.
Strong organisational and time-management abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
Experience with ZOHO CRM software is an advantage.
Ability to multitask and work independently.
Skilled and customer-focused attitude.
Required Skills:
Communication and interpersonal skills
Telephone etiquette
Scheduling and calendar management
Attention to detail
Data entry and record keeping
Problem-solving abilities
Time management
Basic sales and lead qualification skills
Performance Indicators
Appointment attendance/show-up rate
Lead follow-up completion rate
Accuracy of administrative records
Response time to inquiries
Overall client satisfaction
Employment Type
Full time / Office Based
Salary
Competitive salary based on experience
Performance-based incentives will apply
This role is ideal for someone who enjoys interacting with people, staying organised and contributing to both sales growth and administrative efficiency.