Customer Support Executive

Job Summary:
Key Responsibilities:
Resolve customer complaints efficiently and professionally.
Provide accurate information about products, services, and company policies.
Maintain records of customer interactions and transactions.
Escalate complex issues to the concerned department when necessary.
Follow up with customers to ensure issue resolution and satisfaction.
Meet customer service targets and KPIs.
Build and maintain solid customer relationships.

Required Skills:
Excellent verbal and written communication skills.
Good problem-solving and interpersonal skills.
Ability to handle pressure and manage multiple tasks.
Basic computer knowledge and familiarity with CRM software.
Patience, empathy,



and a customer-oriented mindset.

Qualifications:
Bachelor’s degree in any discipline (preferred).
Previous experience in customer service/support is an advantage.
Freshers with valuable communication skills may also apply.

Preferred Qualities:
Positive attitude and teamwork skills.
Solid listening abilities.
Time management and organizational skills.

Salary:
Depends on experience and company standards.

Work Location:
Bhiwandi, Thane

Pay: ₹25,000.00 - ₹300,000.00 per month

Work Location: In person

📌 Customer Support Executive Bhiwandi (India)
🏢 Scorpion Express
📍 India