Objectives of this role:
• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions
• Follow company guidelines and procedures for communications with minimal supervision
• Recommend improvements to company processes for efficiency
Responsibilities:
• Can make large number of inbound and outbound calls.
• Respond quickly, professionally, and accurately to customer inquiries.
• Meet personal/team qualitative and quantitative targets.
• Maintain daily recordings and documentation of issues and resolutions in a database.
Required skills and qualifications:
• High school diploma or equivalent
• Solid communication skills, including active listening and transparent articulation
• Ability to work individually and as a team member
Preferred skills and qualifications
• Experience in a call-canter workplace with US Clients.
• Freshers as well with excellent communication are all so eligible.
• Able to work in US Shift timings. (Night Shift).
• US Healthcare Experience will be a bonus.

📌 Customer Support Executive Secunderabad (India)
🏢 Purview India Consulting And Services
📍 India