We are seeking an experienced L3 Support Engineer to
provide BAU support for Portfolio Services applications built on the Salesforce
platform. The candidate will act as a bridge between business stakeholders and
technical teams, ensuring smooth operations, issue resolution, and continuous
improvement of business processes. The ideal candidate should possess robust
communication skills, a valuable understanding of business processes, and hands-on
Salesforce expertise to analyze, troubleshoot, and implement effective
solutions.

Key Responsibilities

Production Support & Incident Management
Provide
L3 production support for Portfolio Services applications and Salesforce
solutions.
Analyze,
troubleshoot, and resolve complex production issues within SLA timelines.
Perform
root cause analysis and implement preventive measures.
Coordinate
with cross-functional teams during incident resolution and deployments.
Monitor
application performance and proactively identify potential risks.

Business Engagement
Act




as the primary point of contact for business users regarding application
issues and enhancements.
Communicate
effectively with stakeholders to understand business requirements and
challenges.
Translate
business needs into technical solutions within the Salesforce ecosystem.
Facilitate
discussions between business teams, developers, and support teams.

Salesforce Solutioning
Understand
existing Salesforce configurations, customizations, and integrations.
Evaluate
business requirements and recommend appropriate Salesforce-based
solutions.
Support
configuration changes, data fixes, and minor enhancements.
Collaborate
with development teams on solution design and implementation.
Ensure
solutions align with business objectives and platform best practices.

Change & Release Management
Support
release deployment activities and post-deployment validations.
Assess
impact of changes on existing business processes.
Maintain
support documentation, know

📌 Support Engineer Hyderabad
🏢 AlgoLeap Technologies
📍 Hyderabad