Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Senior Analyst Customer Onboarding and Salesforce Governance
Job ID: 36834
Location: Gurugram, Bangalore
Role Type: Fixed Term Role
Duration: 6 months
Why we need this role
At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing recent services and teams to facilitate and drive the business to the next level.
Data Governance and Data Quality is one of the key entity for the company.
The purpose of this role is to Validate, Govern, Decide and Process the Prospect requests from sales by adhering to established policies and procedures on Customer Onboarding.
Also, To support the sales functions by ensuring the operational processes run smoothly and all customers and prospects are accurately segmented and allocated to the right sales channel, hence,
enabling the respective sales teams to focus on right accounts
What you will do
Builds up and manages internal service user relationships
Liaises with internal departments for problem solution
Provides a proactive and reactive service to internal service users requests within committed SLAs where applicable and agreed with the internal customer
Ensures records of work carried out are maintained accurately and on time, and disseminated as required
Always ensure Segmentation data (tier and channel) accuracy within the SalesForce
Assists Leads Analysts, Team leader and Manager to resolve data related issues, reporting and process initiatives etc
What we're looking for
Skills & Experience
To be able to develop knowledge of standard Colt processes and ways of working.
To be able to work on excel/advance excel.
To be able to develop skills to perform tasks in the Oracle Siebel stack (OCH & Siebel), Salesforce, Duns & Bradstreet.